Shipping policy
Processing Time Orders are processed within 1–3 business days after payment is confirmed.
Delivery Times
- United Kingdom: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 14–25 business days
Shipping Rates Free shipping is available on all UK orders. International shipping rates are calculated at checkout.
Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.
Delays Delivery times are estimates and may be affected by customs clearance, public holidays, or carrier delays. Kova&Vale is not responsible for delays outside our control.
Lost or Missing Orders If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier.